AIReel Privacy Policy

Effective Date: September 24, 2026
Last Updated: September 24, 2026

FunCreate LIMITED ("AIReel," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, transfer, retain, and protect personal data when you access or use the AIReel mobile application, website, web interface, and related features, content, products, and services (collectively, the "Services").

By using the Services, you acknowledge this Privacy Policy. If you do not agree with it, do not use the Services. This Privacy Policy should be read together with the AIReel Terms of Service.

1. Who We Are and Scope

The data controller or equivalent responsible entity is FunCreate LIMITED, Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong.

This Privacy Policy applies to personal data processed through the Services. It does not apply to third-party websites, applications, payment platforms, AI providers, or other services that operate under their own privacy policies.

2. Personal Data We Collect

We collect the categories of personal data described below, depending on how you use the Services.

2.1 Account and Contact Data

We may collect your email address, username, account identifier, login information, profile information, support communications, feedback, reports, and other information you provide when creating or managing an account or contacting us.

2.2 User Content and AI Processing Data

When you use an AI feature, we may process the prompts, text, images, videos, audio, files, project information, metadata, and other materials that you choose to submit, together with the generated images, videos, or other outputs and related history.

We process this information to provide the feature you request, generate outputs, maintain and secure the Services, review content for safety and legal compliance, troubleshoot technical issues, respond to support requests, and enforce our policies.

We do not use your prompts, uploaded materials, or generated content to train, retrain, or fine-tune foundational AI models unless we separately obtain your explicit consent or clearly disclose otherwise.

The Services do not provide facial-recognition, identity-authentication, voice-cloning, or biometric-identification features. Uploaded media may incidentally contain a person's face, voice, likeness, or other personal information. You must have the permissions and legal basis required to submit such media.

2.3 Purchase and Subscription Data

We may collect order number, product or subscription type, subscription status, transaction time, price, currency, country or region, payment status, refund status, credit balance, credit purchase and consumption records, account identifier, IP address, and information provided by Stripe, Google Play, or another payment platform.

Payment platforms may collect and process full payment-card or account details under their own terms and privacy policies. We generally do not receive or store complete payment-card numbers or security codes.

2.4 Device, Log, and Usage Data

We may collect IP address, device type and model, operating system, browser type, app version, language, time zone, network information, installation or device identifiers, access times, pages and features viewed, interactions with the Services, crash reports, diagnostic information, and security or fraud-prevention signals.

We may infer approximate location from IP address or similar technical information where necessary for security, localization, billing, legal compliance, or service improvement. We do not require precise GPS location for the core AI generation service.

2.5 Permissions, Cookies, and Similar Technologies

Depending on the feature and platform, the App or Web interface may request access to photos, videos, camera, files, or other device resources that you choose to use for uploading, editing, generating, exporting, or saving content. You can manage App permissions through device settings. Refusing a permission may prevent the relevant feature from working.

We may use cookies, SDKs, local storage, pixels, logs, device identifiers, and similar technologies to provide, secure, measure, and improve the Services, understand usage, prevent abuse, measure promotion or advertising performance, and personalize content or advertising where permitted by law. The specific technologies may differ between the App and Web interface and by location. Where required, we will request consent and provide available choices through the relevant platform, browser, or device settings.

2.6 Information from Third Parties

If you choose to use a third-party login, payment method, sharing function, or integrated service, we may receive information that the third party is permitted to provide, such as an account identifier, profile information, transaction status, or shared content. Your use of the third-party service is governed by its own privacy policy.

3. How We Use Personal Data

We may use personal data to:

• provide, operate, maintain, secure, and improve the Services;
• create, authenticate, and manage accounts;
• process subscriptions, payments, refunds, customer support, and service communications;
• manage subscriptions, credits, generation requests, credit consumption, refunds, and related account records;
• process prompts, uploaded materials, project data, and generated content to provide requested AI features;
• send selected content to AI processing providers when needed to fulfil your request;
• review content, detect abuse, enforce policies, and protect users and the Services;
• analyze performance, crashes, usage trends, and technical issues;
• provide, measure, and personalize advertising or promotional content where permitted by law;
• detect and investigate fraud, security incidents, unauthorized activity, and legal violations;
• comply with legal obligations and lawful requests; and
• perform other purposes disclosed at the time of collection or with your consent.

4. Legal Bases

Where applicable law requires a legal basis, we may rely on:

• performance of a contract, such as providing a feature you request;
• consent, such as for device permissions, certain cookies, precise location if ever requested, or marketing choices;
• legitimate interests, such as service security, fraud prevention, service improvement, content safety, and enforcement of our terms, where those interests are not overridden by your rights;
• legal obligations; and
• protection of users, the public, or our legal rights where necessary.

5. How We Share Personal Data

We may share personal data in the following circumstances:

5.1 Service Providers

We may share personal data with vendors and processors that help us operate the Services, including hosting, storage, AI infrastructure, AI model processing, content moderation, customer support, payment, security, analytics, advertising, attribution, and technical providers. They may process personal data only for permitted service purposes or as required by law.

5.2 AI Processing Providers

To provide AI generation services, we may work with third-party AI processing providers, including but not limited to Kling AI, Vidu, Seedance, Wan, Hailuo AI, and Grok. Depending on the feature, we may share the text prompts, images or videos you choose to upload, and the technical information needed to process your request and return the generated result.

The relevant providers may process the shared data under their own terms and privacy policies. We do not use your prompts, uploaded materials, or generated content to train, retrain, or fine-tune foundational AI models unless we separately obtain your explicit consent or clearly disclose otherwise.

5.3 Payments and Platforms

We share information with Stripe, Google Play, and other relevant payment or platform providers to process purchases, subscriptions, refunds, fraud checks, and platform operations.

5.4 Legal, Safety, and Corporate Transactions

We may disclose personal data when reasonably necessary to comply with law or legal process, respond to lawful requests, protect rights and safety, investigate fraud or abuse, enforce our agreements, or support a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar transaction.

6. International Data Transfers

Because the Services are available globally, personal data may be processed in Hong Kong and in other countries or regions where we or our service providers operate. Data-protection laws in those locations may differ from the laws where you live. Where required by applicable law, we use an appropriate lawful transfer mechanism, contractual safeguards, consent, or other required protections.

7. Data Retention and Deletion

7.1 Uploaded Input Materials

We retain uploaded input materials only for the period reasonably necessary to complete the requested generation service. We delete them after processing is complete, except for limited information that must be retained for legal compliance, service security, fraud prevention, dispute resolution, technical troubleshooting, or other lawful purposes.

7.2 Generated Results

Generated images, videos, and related project results may be stored in your account or project history for up to 180 days. You may delete them earlier through available account or project controls. After the retention period or an earlier deletion request, we will delete them subject to lawful retention exceptions.

7.3 Account Deletion

When you delete your account, we will delete the account, projects, generated results, and uploaded materials, subject to information that must be retained for legal, financial, security, fraud-prevention, dispute-resolution, or other lawful purposes.

7.4 Other Records

Transaction, subscription, tax, customer-support, security, fraud-prevention, and legal records may be retained for as long as reasonably necessary for the relevant purpose or as required by law.

8. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal data against unauthorized access, disclosure, alteration, loss, misuse, or destruction. No transmission or storage method is completely secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your location and applicable law, you may have the right to access, correct, delete, restrict, or object to processing of your personal data; withdraw consent where processing is based on consent; receive a portable copy; opt out of certain targeted advertising or similar activities; and lodge a complaint with a competent data-protection authority.

You may request account or data deletion through available account controls or by contacting aireel.feedback@gmail.com. We may need to verify your identity and may lawfully refuse or limit a request where an exception applies. We will respond within the period required by applicable law.

You may manage App permissions through device settings and manage available cookies or similar technologies through browser, platform, or device controls. Disabling some technologies may affect certain features.

10. Children and Age Requirements

The Services are intended for people who are at least 16 years old. People under 16 may not access, register for, or use the Services. In Brazil, the Services are limited to users aged 18 or older.

We do not knowingly collect or process personal data from a person under 16, or from a person under 18 in Brazil. If we learn that we have collected such data, we will take reasonable steps to delete it and terminate the relevant account or service, subject to lawful retention requirements. A parent or guardian may contact us at aireel.feedback@gmail.com.

11. Third-Party Services

The Services may contain links to or integrations with third-party websites, apps, AI providers, payment providers, analytics or advertising services, and social platforms. This Privacy Policy does not apply to the independent privacy practices of those third parties. Please review their privacy policies before using them.

12. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in the Services, technology, law, or business practices. For material changes, we will take reasonable steps to notify you through the Services, email, or another appropriate method. The updated policy will take effect on the stated effective date. If you do not agree, stop using the Services and request account deletion.

13. Contact Us

Operator: FunCreate LIMITED
Address: Room 1911, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Website: https://www.aireel.net/
Email: aireel.feedback@gmail.com